Note: Beginning with Version 21 of the plug-in, the following steps no longer require sys_ids, but take the record number (ex. CHG0040001) instead:
ServiceNow integrates ITIL v3 processes, social collaboration for IT departments, software-as-a-service delivery, and modern Web functionality to deliver a flexible, easy-to-use and self-managing application.
The ServiceNow plugin allows UrbanCode Deploy to easily perform CRUD operations on records with convenient steps such as check and query records. It is tested for compatibility with ServiceNow versions Eureka through Madrid.
There is a tutorial available here.